Refund policy

Returns & Preorders Policy

All Sales Final
All purchases are final sale. We do not accept returns or exchanges. If your order arrives damaged or incorrect, see “Damaged or Incorrect Items” below.

Preorders
All preorder sales are final. Preorders cannot be canceled once placed. In rare cases where a cancellation is approved, it is subject to a 3% cancellation fee, deducted from the refund. Release dates are not guaranteed and may change. Preorders cannot be canceled due to market price changes, product availability, or buyer’s remorse.

Order Cancellations
Orders may only be canceled before they are processed or shipped. Approved cancellations are subject to a 3% cancellation fee, deducted from the refund. Orders cannot be canceled due to market price fluctuations or changes in product value.

Store Credit Option
At our discretion, an approved cancellation may be issued as JC Hobby store credit for the full order amount with no cancellation fee.

Cancellations by JC Hobby
If we cancel your order or preorder (for example, because of a distributor allocation shortage), you will receive a full refund with no fee.

Shipped Orders
Once an order has shipped, it is considered final sale and cannot be canceled or modified.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order details so we can help.

Chargebacks & Disputes
We reserve the right to dispute any chargeback. Fraudulent or abusive chargebacks may result in restrictions on future purchases.

Contact Us
JC Hobby, 1110 S 9th St, Norfolk, NE 68701
Phone: 402-844-9738
Email: shipping@jchobby.com

Policy Acknowledgment
By completing a purchase with JC Hobby, you agree to this policy.