Terms of service

Terms of Service

These Terms of Service (“Terms”) apply to all purchases made through jchobby.com, operated by JC Hobby LLC (“JC Hobby,” “we,” “us”). By placing an order, you agree to these Terms and to our Returns & Preorders Policy.

1. Orders
Your order is an offer to buy. It is accepted when we confirm it by email. We may refuse or cancel any order, including orders that appear fraudulent, use incorrect information, or violate these Terms. If we cancel your order, you will receive a full refund with no fee.

2. Purchase Limits & Automated Purchasing
Some products have per-customer, per-household, or per-address limits. Use of bots, scripts, or other automated tools, or multiple accounts to get around limits, is prohibited. We may cancel orders that exceed limits or that we believe were placed using automated tools, and we will refund them in full.

3. Pricing & Product Information
We work to keep prices, descriptions, and images accurate. If an item is listed at an incorrect price because of an error, we may cancel the order and issue a full refund. Product images are for reference, and sealed product contents are randomized and not guaranteed.

4. Preorders
Preorders are final sale and cannot be canceled once placed. Release dates are set by manufacturers and distributors, are not guaranteed, and may change. If we receive less product than expected from our distributor, we may cancel part or all of a preorder and refund the canceled portion in full.

5. Cancellations & 3% Cancellation Fee
Orders may only be canceled before they are processed or shipped. Approved cancellations of orders or preorders are subject to a 3% cancellation fee, deducted from the refund. This fee applies to all orders, regardless of payment method. Cancellations are not accepted because of market price changes or changes in product value. At our discretion, an approved cancellation may be issued as store credit for the full amount with no fee.

6. Returns
All purchases are final sale, and we do not accept returns or exchanges. See our Returns & Preorders Policy for how to report damaged or incorrect items within 48 hours of delivery.

7. Payment
Payment is charged when you place your order, including for preorders. You confirm that you are authorized to use the payment method you provide.

8. Shipping
Shipping times are estimates. Once a package is handed to the carrier, we are not responsible for carrier delays. Please contact us with any delivery issues so we can help file a claim.

9. Chargebacks & Disputes
Please contact us before disputing a charge with your bank, since most issues can be resolved quickly. We reserve the right to dispute any chargeback and to provide your order records, policy acceptance, and communications as evidence. Fraudulent or abusive chargebacks may result in restrictions on future purchases.

10. Accounts
You are responsible for keeping your account information and password secure, and for all activity under your account.

11. Limitation of Liability
To the fullest extent permitted by law, JC Hobby’s liability for any claim related to a purchase is limited to the amount you paid for that order.

12. Governing Law
These Terms are governed by the laws of the State of Nebraska.

13. Changes
We may update these Terms at any time. The version posted at the time of your order applies to that order.

14. Contact
JC Hobby, 1110 S 9th St, Norfolk, NE 68701
Phone: 402-844-9738 · Email: shipping@jchobby.com