Shipping policy

Shipping Policy

Where We Ship
We ship within the continental United States only, meaning the lower 48 states and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories (including Puerto Rico), APO/FPO/DPO military addresses, or international addresses. All orders ship from our Norfolk, Nebraska store.

Processing Time
In-stock orders typically ship within 1–3 business days. Orders are not shipped on weekends or holidays. You’ll receive a confirmation email with tracking once your order ships.

Preorders
Preorder items ship once we receive them from our distributor, usually on or shortly after the release date. Release dates are set by manufacturers and may change. If your order contains both preorder and in-stock items, the entire order ships when the preorder items arrive, unless you place them as separate orders.

Shipping Rates
Shipping rates are shown at checkout. Most orders ship at a flat rate, and some items have reduced or free shipping.

Local Pickup
You can choose free local pickup at checkout:

• Norfolk: usually ready within 24 hours.
• Omaha: usually ready within 2–4 days. Most stock is stored in Norfolk, while new releases are often available sooner.

Please wait for your “ready for pickup” email before coming in. Bring your confirmation email and a photo ID. The person picking up must match the name on the order, or be authorized by the buyer in advance. Orders not picked up within 30 days may be canceled and refunded, subject to our 3% cancellation fee.

Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Address changes are only possible before the order ships.

Lost, Stolen, or Delayed Packages
Once a package is handed to the carrier, delivery times are up to the carrier. If tracking shows your package as delivered but you can’t find it, check with neighbors and your local post office, then contact us within 7 days and we’ll help you file a carrier claim. High-value orders may require a signature on delivery.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the package and items, plus your order number.

Questions
JC Hobby, 1110 S 9th St, Suite 1, Norfolk, NE 68701 · (402) 844-9738 · shipping@jchobby.com